Reinstalling the driver (again, through Device Manager) may also help. In the meantime, it appears that some people have found that rolling back the LAN/WLAN/WWAN Switching and Hot Key Service driver (found in the Device Manager) to version 8.10.14.1 can help. We’ll update this story as soon as we hear back. We’ve reached out to the company for comment about this situation and to get clarity on what it's doing to address this issue.

Dodgy drivers and software updates happen all the time, but as long as companies are transparent about those issues and clear about what steps are being taken to address them, customers will normally understand.Ĭlearly, HP needs to get on top of this problem ASAP before the anger gets worse. The fact that the company has been silent on this matter is concerning and only fuels more anger about the issue.

Worryingly, this user is also on Windows 10, which means this problem could also affect people who haven’t upgraded to Windows 11, though the majority of people complaining about this issue appear to be on the newer operating system. After reporting that their ZBook 15 G3 is suffering from having 100% of its RAM used up, the clearly frustrated user writes “HP - where are you?” In fact, the latest message on the forum concerning the issue - from the tail end of February - is particularly damming. The thread about the HP Hotkey UWP Service taking up huge amounts of memory was started in July 2021, but people are still complaining about this issue in 2022, with little sign that HP is aware of the issue, or if it's working on a fix. (Image credit: Manuel Esteban / Shutterstock)

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